As Tessitura RAMP access is down for the second time this month and fourth time since we put tickets on sale in January, I'd like to hear what if any contingency plans others have set up for system downtime. We've only had one instance of being down during our actual Festival, but we did have a few hours during our Donor Presale that we were down and it was a nightmare.
This being the second outage in the last month for us has been a pain. Our museum opens at 10AM EST so we were down for an hour. Our TNEW site worked during this time and our online purchasers had no interference.
Our back up plan is using Verifone machines to take credit card payments and take cash payments as usual at the Box Office. Our team marks each price type that they sold on a sheet of paper using the hash system. When the system comes back up they sell the tickets in Tessitura as cash and our Finance department adjusts for the actual credit cards we applied through the Verifone. It works, but it is a pain. Especially since someone could easily forget to mark the tickets they sold down on a transaction or two, but that is what math is for.
They are down again right now.
Jason Song
Scottsdale Arts
IT Manager
T: 480-425-5340 C: 480-529-4653
JasonS@ScottsdaleArts.org