As Tessitura RAMP access is down for the second time this month and fourth time since we put tickets on sale in January, I'd like to hear what if any contingency plans others have set up for system downtime. We've only had one instance of being down during our actual Festival, but we did have a few hours during our Donor Presale that we were down and it was a nightmare.
I too echo Christopher Cuhel's statement. The number of outages are increasing. What is RAMP planning to do for the future?
What's incredibly frustrating, I've worked for RAMP and on-prem organizations. Only with RAMP have I experienced this level of down time and they seem to not do anything about it and never answer our concerns. They recommend RAMP to new clients and the product is just not stable. And with the ban on us being able to create a local fail-over, we cannot make disaster plans. This needs to change quickly.