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Contingency Plans for RAMP Customers?

Brandi Sellers
$organization

As Tessitura RAMP access is down for the second time this month and fourth time since we put tickets on sale in January, I'd like to hear what if any contingency plans others have set up for system downtime.  We've only had one instance of being down during our actual Festival, but we did have a few hours during our Donor Presale that we were down and it was a nightmare. 

Parents
  • $organization
    Same—the outage has a major impact on an email campaign that went out this morning resulting in high potential of lost revenue. 
    Our contingency is to interact by phone with those that follow-up with a phone call when they are not able to get through to the TNEW site.
    One the call, the patron’s contact information and request(s) are communicated and then they receive a call back from us once service is restored and transactions may be completed.  It is certainly a different, less desirable patron experience then preferred. 
     
    Dr. Laura House, Shared Services Database Manager
    Kauffman Center for the Performing Arts
    1601 Broadway | Kansas City, MO 64108
    direct 816.994.7214 | cell 816.301.1304 | fax 816.994.9037
    kauffmancenter.org | a non-profit 501(c)3 organization
    KauffmanCenterlogO2006_05_2008
    Enriching the lives of everyone in our community through extraordinary and diverse performing arts experiences.
     
     
     
  • $organization in reply to Laura House

    Just to be sure: TNEW (at least ours) is still available in this outage, but I'm guessing a RAMP API dependent custom site would be down, which is an added wrinkle for us to consider as we extend our customizations and look into shared session pages.

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