We're getting auth timeouts. Just called Vantiv and the problem appears to be on their end. Anyone else seeing similar issues?
I'm so glad I saw your post right before my Box Office called. Apparently, we're getting the same error here. Did Vantiv give you any idea on the timeline or any assurance that the charges aren't going through on their end? I've had experiences in the past where my card readers timed out and the authorization wasn't passed to Tessitura, but the card was still charged by Vantiv.
No other info, unfortunately. The recording picked up right away and said we should call back if the problem isn't resolve IN AN HOUR. Wut? Some auths are going through, others are timing out.
Have you checked Vantiv's app to make sure they aren't authorized there and just not in Tess? It's a pain, but much better than double charging patrons.