We need to get new scanners. I'd love to hear any recommendations and revelations.
Hi there,
Is anyone using TC56 (which from what I understand is the TC51 but with 4G connectivity).
Cheers,
dgh
Hi - we have used the MC40 for three years, unfortunately we use them at pop up venues and in those situations I find them a bit slow and have weak wifi connection. If you have your own venue and can control the wifi APs then it is less of an issue. A huge bugbear with NSCAN for us is that they need to connect through a static IP address for authentication which is difficult to manage with wireless modems at pop up ticket boxes or venues.
We have system to deal with this but it complicates things. It would be fantastic if there was a 'in device' 4G option. Other ticket providers have 4G scanners on mobile phones, we recently used some at one of our events where we shared a ticket allocation with another provider. We exported QR to them and they scanned patrons into the venue. The 4G were much simpler and cheaper than NSCAN both in setup and management and staff use.
We mainly use NSCAN at two venues where we have wired wifi and they work pretty well, we keep trying to use them at other events with wireless modems and often end up scanning QRs on phones and collecting printed tickets and scanning the printed tickets after the patrons are in.
Correct me if I'm wrong but I presume 4G could not be assigned a static IP and so would not work with Tessitura's current requirements? I would love to see Tessitura scanning done through a cheaper device and 4G
Cheers
Justin
Hey Justin, long time no speak.
We haven't implemented yet so haven't done the technical setup. Although if static IP is a requirement I'm sure that could easily be solved by a VPN back to office network. Haven't got that far...
Hi DGH hope you are well. Yep we basically route back through our office ip for NSCAN and the Socket EFTPOS which both require Static IP but haven't explored doing that on a device with internal 4G sim? If you get those devices with 4G internal please let us know how you go with setup. Cheers Justin
Hi DGH - I hope you are good. I was just wondering if you ever got a 4G scanner working? Thanks JC
Hi Justin
Yep we did, and it was great. We got the TC56 models and then just popped in a SIM card. The only tricky bit was that IT had to set up a VPN at the office, as that was the only IP that is whitelisted for the N-Scan firewall. Once that was set up it was good to go.
The only issue we had was that the VPN connection seemed to be needed to be 'refreshed' every day (disconnect and connect again). Everything else worked fine (and no speed issues - we used it for our 7,500 pax a night event).
Any Qs, drop me a note