Since moving to Tessitura a few years ago, we have used mobile hotspots offsite for our Box Office ticket processing (this mostly involves selling/exchanging/printing tickets and looking up basic information about one hour prior to showtime). We used an average of 1GB of data monthly doing this. We recently moved to RAMP and this is our first season using RAMP with the mobile hotspots. Doing the same exact processes, we average about 5+ GB of data per weekend of 3-4 shows. This month we are at over 10GB used and only halfway through the monthly billing cycle. This significant jump in data usage coincides with changing from self-hosted Tessitura to RAMP. Is anyone else on RAMP using mobile hotspots? Is this data usage normal? We use the hotspots offsite because a secure wireless network is not available at the venues we rent. Any insight is welcome! Thank you!
When you were self hosted were you using a terminal server or a full client on your laptops? It would make a huge difference on data usage.
We were using a terminal server. That's why I assume the data usage just goes back to changing to RAMP.
I would think it would be the change to RAMP. Although I would check your data usage without out going to the RAMP website. Maybe something like a windows update was happening or virus infection or update was running while you were connected to Verizon. just connect a laptop to Verizon and let it sit there for an hour and see how much data it uses. Could a new box office person be doing something like playing YouTube in the background?
I'll try checking the usage without connecting to RAMP and see if there are any updates or processes running in the background. Thanks for the tip.