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Merging into customer 0

Sara Nemeth
$organization

I'd like to merge a bunch of old constituent records from our old system that represent day of sales into the General Public/Null constituent record (customer #0). Unfortunately, when I tried to do this, I received an error message stating "Invalid Entry: Valid kept and deleted IDs must both be specific to schedule a merge." My Keep ID was 0 and the Delete ID was one of the records I wanted to merge into the General Public record.

Is there a setting I need to change? If this merge is truly NOT possible, what workarounds have you employed. 

We have a ton of "bad" records I'd love to have all merged into General Public.

Thanks!
Sara

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  • $organization

    Hi Sara,

    I'm not 100%, but I think Tessitura may not be set up to really use customer 0 as an actual customer.  I think there are numerous checks in the system to exclude it from various operations.

    As to merging, I wonder if this is part of a custom check, perhaps in LP_VALIDATE_CUST_MERGE or LP_CONST_MERGE?  I don't see any obvious reference to the error in any of the built-in merge procedures.

    --Gawain

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  • $organization

    Hi Sara,

    I'm not 100%, but I think Tessitura may not be set up to really use customer 0 as an actual customer.  I think there are numerous checks in the system to exclude it from various operations.

    As to merging, I wonder if this is part of a custom check, perhaps in LP_VALIDATE_CUST_MERGE or LP_CONST_MERGE?  I don't see any obvious reference to the error in any of the built-in merge procedures.

    --Gawain

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