Ever since our organization updated our records and appeals for the new fiscal year our salutations on constituents have been incorrect. This never happened on any previous fiscal year update so I am quite confused. The prefix for each household is beginning with "Ms." or "Mrs." instead of "Mr." on a same last name household. Our original format was, "Mr. and Mrs. John Doe".
Is there a way to mass swap A1 and A2 rather than having to manually swap in the "Relationships" tab on constituents?
Thanks!
Have you checked your settings in TR_SALUTATION_FORMAT? Those control how the default salutations are created.
BestJess LevySan Francisco Opera