Hey Everyone,
We are looking at moving Season creation from IT to the Box Office and I wanted to know if you tell me which department in your Organization is responsible for creating your Season, Performances, and Packages?
Thanks,
Rich
Our season build used to live in Box Office with our legacy ticketing system. When we moved to Tessitura I transitioned from box office to IT and took that project with me when I moved. I continue to do the build though I suppose it could mostly move back to being a box office task if we really wanted it to. Our biggest reason for keeping it out of box office is simply the time involved. They have been making do with less admin staff than they used to have and don't usually have the resources anymore to throw a season build into the mix. Additionally, there are some aspects of our season build that they would be unable to handle on their own (updates the to the renewal form, a custom SQL procedure that assigns custom donation asks or other small hacks that I've started doing from the back end when needed). So I suppose it would depend on if there are any elements that happen outside of Tessitura that your box office wouldn't (or shouldn't) have access to do. If there are, then IT will still need to be involved at some point in the process.