Hi,
Since the TN website was updated we have noticed that when we open the help system from within the Tessitura application it loads a weird web page that isn't actually the help system...or at least it's not what it should be. Has anyone else experienced this or heard that a fix is coming soon?
Thanks,
Kanani
Seattle Children's Theatre
Screenshot below:
Hi Kanani, David is right it's a known issue, though we thought we did fix the issue when accessing the help system from Tessitura via the F1 help. It looks like that's in IE--is that IE 11?
What happens if you refresh the page? Also, if you haven't already, could you try clearing your browser cache and try again?
And just to confirm for everyone, the help systems are not going away, we would never do that to you! We're working through a few teething issues. For reference you can find the links to documentation (of all kinds) by clicking through the tiles for the products here: https://www.tessituranetwork.com//en/Support/Documentation
Best,
Todd
Tessitura Network
Hey Todd,
My default browser is Chrome, and when I try to access v12.5 help pages from F1 inside the application I still get redirected to a login screen when it should do token authentication. Once I log in, then F1 help sends me to the correct page. (I did a full clear browsing data in Chrome.)
Thanks Nick. We've been able to reproduce the issue and it ended up being due to some encoding/decoding/re-encoding of certain characters in the token, and we currently have a fix on our QA site, which should move to the live site tomorrow sometime. Kanani, Tim, David and Eric helped me test it and the fix worked in their systems, giving me good confidence that it should be resolved once we get it pushed to live.
Thanks!