Looking for ideas and insights on contributions in the price layer. Because of the seamless look of price layers for online purchases, we have started to use this function for VIP tickets that include a gift. The drawback is that despite being labeled as a contribution, this doesn't write back to the contributions tab or fundraising reports.
We are using a special payment method and rebooking the funds through the contributions module. This allows the gifts to be visible in the contributions tab and regular contribution reporting, however it does mean that the money is double counted in Tessitura. (We are already using reporting to focus on the Ticket Price portion of the layer, so this isn't a deal breaker for us.) Finance is generating a balancing journal entry from show settlements to manage the double entry in the accounting package (SAGE.)
Has anyone created code to take care of this on the backend? Or any more elegant solution? Obviously, reducing hands on staff time would be ideal.
Is there any hope that this might be resolved in the unified cart process?
Thanks,
Sadie Treese, Pittsburgh Cultural Trust
I would recommend talking to someone at San Francisco Ballet. They do something similar with their priority seating, but I'm not sure of the configuration from the ticketing end. Email me and I can send you contact information for those most involved! From: Sadie Treese <bounce-sadietreese8133@tessituranetwork.com> Sent: 8/29/2017 12:39:04 PM Looking for ideas and insights on contributions in the price layer. Because of the seamless look of price layers for online purchases, we have started to use this function for VIP tickets that include a gift. The drawback is that despite being labeled as a contribution, this doesn't write back to the contributions tab or fundraising reports. We are using a special payment method and rebooking the funds through the contributions module. This allows the gifts to be visible in the contributions tab and regular contribution reporting, however it does mean that the money is double counted in Tessitura. (We are already using reporting to focus on the Ticket Price portion of the layer, so this isn't a deal breaker for us.) Finance is generating a balancing journal entry from show settlements to manage the double entry in the accounting package (SAGE.) Has anyone created code to take care of this on the backend? Or any more elegant solution? Obviously, reducing hands on staff time would be ideal. Is there any hope that this might be resolved in the unified cart process? Thanks, Sadie Treese, Pittsburgh Cultural Trust This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
From: Sadie Treese <bounce-sadietreese8133@tessituranetwork.com> Sent: 8/29/2017 12:39:04 PM