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Error Initializing Custom Screen

Jessica Smith
$organization

I created a custom constituent screen in Infomaker and added it to TR_CUSTOM_TAB in the database. However, when I open up a constituent in Tessitura, I get the error message "Error initializing custom screen. Could not find dataobject *name of the custom screen*". We've used custom screens successfully before, and this screen is saved in the same library as the others; I'm not sure why Tessitura is having trouble finding or loading this one. Any ideas? 

  • $organization
    In T_DEFAULTS, make sure for LOCAL_LIBRARY_LIST (for the field_name column) that in default_value the Infomaker library (.PBL file) containing the datawindow is listed, and the path provided is accessible from the client application. This is a comma delimited list of library paths.
     
    Example:
    c:\Tessitura\CustomReports\custom_reports.pbl,c:\Tessitura\CustomReports\SampleFormats100.pbl


    Another way of seeing what PBLs are accessible in the application is to load the "App Library" window under the Help menu.  There is a search filter at the top, where you can type in your custom datawindow and see if it shows up in the list.  If it does not, or is shown to be grouped under a different library file, then that is most likely an indication of version or file path issues.

     
    Hope that helps
    -Ryan
  • $organization in reply to Ryan Creps (Past Staff Member)

    Hi this has begun occurring for a single colleague. A few other users and I have no issue accessing the same constituent custom screens on the same user group. No changes have been made in T_DEFAULTS and I've checked the App Library on the colleague's PC where the IM object is definitely available. Is there anything else I should check?

    Many thanks,

    Kevin

  • $organization in reply to Kevin Madeira

    Not sure without more specifics.   You might temporarily try copying a set of client files from another workstation that you know works into the problem workstations client directory.  (make a backup of the existing files)

    If you're getting the "cannot find dataobject" error mentioned above, Tessitura is not seeing the datawindow in the available libraries that it is using.