Hello all,
I'm working on abandoned cart numbers for the Marketing team. I've pulled my data from T_WEB_ORDER and I want to verify that I'm interpretting things correctly. I can't find the system table listed in the system table documentation for Tess or TNew.
When I'm looking at a customer_no that ties back to the TN Express Web User, can I make the assumption that they dropped out of the process before logging in?
When I see a customer_no tied to an actual patron account in Tessitura but not acorresponding order in T_Order, I'm assuming they dropped after logging in but before completing the purchase.
Obviously, if it's in T_WEB_ORDER and T_ORDER, I can see the completed order in Tessitura.
I want to be sure I'm interpretting things correctly before moving along in the process. Also, if anyone knows where I can find table details on T_WEB_ORDER, I'd appreciate the direction.
Implementing abandoned cart emails is going to be a slow process.
Thanks!
M
Hi Michelle,
We're implementing this at the moment and it hasn't been as painful as I first thought. We've done something similar who's in T_WEB_ORDER and not T_ORDER etc
What I'm working on now is the List Criteria Marketing can use to select which events they would like to target for Abandon Basket Emails.
Kelly