Hello All,
I am grappling with the best way to allow users to submit requests for Tessitura data - acknowledging that the end product may be a custom report, a list/output set, a T-Stats report, a Dashboard, and the user with the request may be familiar with the full suite of tools or really know what will best suit their need.
Would anyone else be willing to share their intake process for requests such as this? Do you have a group of admins who review requests to make an initial recommendation? Do all requests get funneled to a single person (your DBA or someone in a system manager role?) Who ultimately fulfills the requests?
Thanks,
RhondaLeigh
When I was working at the Sydney Opera House on the Data & Insights team we used Smartsheet (it's basically Excel on steroids). We needed something quick and easy to setup and cheap and this achieved both of those goals. We created a web form which we put up on the company interweb where users could fill out the various form fields, include attachments and submit the data request. Our team got email notifications of new submissions and logged into Smartsheet which was web based and allowed multiple users to manage and update at once. We could also email back through smartsheet to request additional information which kept the full dialogue in one place where the whole team to could access it. This also worked great to assign the work to the analysts and track the progress and print a quick report of work in the pipeline.
Chuck Buchanan / New York Philharmonic