Hello All,
I am interested in creating a formal training program for Tessitura users here at my organization to ensure that institutional standards are being clearly communicated across many departments that all use the system differently.
I am envisioning a tiered strategy where all new users will need to attend a basic training introducing them to the system, consistuent records, and our data entry standards. Others may also need to attend a 'reporting' training, which covers reports, lists, output sets etc. Individual business areas will still be responsible for training their staff on their specific business processes.
Does anyone else have a training strategy they'd be willing to share? Do you offer training based on functional areas (Ticketing, Development, etc.)? Do you lean on much of the Tessitura documentation, webinars, and T-Classes or are all of your materials created in-house?
Curious to see what has worked for others!
Thanks,
RhondaLeigh
RhondaLeigh,
Not able to contribute answers yet, but I'm curious in joining the group-think here because our consortium (Tulsa Arts Management Consortium) is actually beginning the process of how to bring on new users and have them learn and be familiar with consortia-wide standards of data entry, reporting, setup, etc.
As we develop documentation, I'm happy to share here.
With our Tulsa Ballet employees, onboarding has typically begun with a recommendation to watch specific T-Classes based on the new user's primary area of interaction with the database. The problem with our holistic approach has been that, since our local arts organizations are part of a PAC that uses ProVenue instead of Tess for ticketing, we have multiple databases at play at the same time.
Thank you,
Brian
We do two types of training, individual and group. For new employees I set up an hour-long introductory one-on-one training. Prior to the training I ask them to watch Introduction to the Tessitura Software. I cover the basics that will get them started:
After that training I do another one-on-one for Development on Plans and how we use them. I don't train on how to enter contributions, other than where to find them, because our Data Team takes care of those. PSR training is handled by the Box Office manager, other ticket training is on a as needed basis.
For group training, anyone who uses Tessitura is invited to attend the monthly brown-bag sessions. In these sessions we've covered
I encourage all users in our org to attend these trainings, even if they never use them because I want to break down the technical wall between the Data Team and everyone else. We have a pretty good turnout for these and I think that's because we do it over lunch and keep it to an hour.
A lot of the materials for training I created in house because they are specific to our org. I just use Word and PowerPoint, nothing fancy. If Tessitura has something basic I can use for training, then I'll use that. It's a combination of both.
I feel like I just wrote a book! If you have questions let me know, I'm happy to answer them. Training is like my personal mission because I want people to use Tessitura and see that it can meet their needs.
Melissa