Records with no Postal Address

Not exactly techincal but since forum would be involved in all aspects I thought I'd post here -- what the best practice for this?

The Web is a wonderful thing but it has resulted in far to many records with No postal address.   I've been making my way thru a few records (100K+ due to no prior clean up/oversite).  

The BO or Web create records with only an email (or BO often neither postal or email).  These records with no address have a Mail Restriction of "No Address", Street1 is ***No Address***  and the zip is our zip code 10019.

The result of course is that our zip code statistics are distorted.  While we can instruct/remind folks to manage this zip accordingly - I'm wondering if any site has found a way to isolate them better.

I almost want a separate zip code to be applied possible after review OR separate country UNKNOWN.   

Continous review and clean are needed I understand but really would like a good way to isolate the Unknown geo folks.  And knowing what others have done can boost my suggestions here.  Thanks

  • You say that the records with no address have a Street1 of "***No Address***", which suggests that they actually do have a row in T_ADDRESS, which should make it easy to update and isolate these records, assuming you or someone at your org has SQL access to your data.

    10019 is a real Zip, and you've seen why using a real zip for fake addresses is bad. I would recommend something like "99999", which is what we use, and which is our Default Postal_Code in T_DEFAULTS.

    We also set all such addresses to geo_area = 0 ("Bad Zips").

     

  • In my opinion, using the "require address" setting and then allowing addresses to be created that signify no address is the same as not using the "require address" setting. You didn't mention whether you had that set specifically, but at our org we had the same thing going on and I eventually decided to allow constituents to be created with name only, since that was the reality of our business needs.

    This results in better-quality data, and if there is a need to enforce policies on gathering data this should be done at the web application or phone agent training level, and not the database level (the T_DEFAULTS setting doesn't really affect the database schema, but you know what I mean).

  • That makes sense to me, but it breaks TNEW, at the very least.  

  • We're on TNEW... is this broken in a new and exciting way that I didn't know about? :-) TNEW requires an address, but as far as I know it doesn't require that the T_DEFAULTS setting be set to require an address. That's what I meant about enforcement on the application level.

  • There was a problem with buying a ticket with a prexisting account without  a primary address.  However, that might have only been triggered if it had an inactive address but no active addresses.  Can't remember.

  • Oooh, good to know. I'll definitely give that a test; thanks!

  • Thanks – this is pretty much I was thinking should be done.  Your reply will help move us closer to cleaner data.  Really appreciate it

     

    From: Chris Jensen [mailto:bounce-chrisjensen8841@tessituranetwork.com]
    Sent: Thursday, April 06, 2017 2:39 PM
    To: McKinley, Leslie <LMcKinley@nycitycenter.org>
    Subject: Re: [Tessitura Technical Forum] Records with no Postal Address

     

    You say that the records with no address have a Street1 of "***No Address***", which suggests that they actually do have a row in T_ADDRESS, which should make it easy to update and isolate these records, assuming you or someone at your org has SQL access to your data.

    10019 is a real Zip, and you've seen why using a real zip for fake addresses is bad. I would recommend something like "99999", which is what we use, and which is our Default Postal_Code in T_DEFAULTS.

    We also set all such addresses to geo_area = 0 ("Bad Zips").

     

    From: Leslie McKinley <bounce-lesliemckinley4321@tessituranetwork.com>
    Sent: 4/6/2017 2:12:02 PM

    Not exactly techincal but since forum would be involved in all aspects I thought I'd post here -- what the best practice for this?

    The Web is a wonderful thing but it has resulted in far to many records with No postal address.   I've been making my way thru a few records (100K+ due to no prior clean up/oversite).  

    The BO or Web create records with only an email (or BO often neither postal or email).  These records with no address have a Mail Restriction of "No Address", Street1 is ***No Address***  and the zip is our zip code 10019.

    The result of course is that our zip code statistics are distorted.  While we can instruct/remind folks to manage this zip accordingly - I'm wondering if any site has found a way to isolate them better.

    I almost want a separate zip code to be applied possible after review OR separate country UNKNOWN.   

    Continous review and clean are needed I understand but really would like a good way to isolate the Unknown geo folks.  And knowing what others have done can boost my suggestions here.  Thanks




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