Hello everyone,
We are noticing that the order source number is not populating in the line item source as is supposed to be standard behavior. For example, the order source is 12709 but the line item source is 12425. Both sources come from different appeals going to the same campaign. We just noticed this on a web renewal and are wondering if anyone else is experiencing this behavior. I've checked other web package orders and all are exhibiting this behavior.
I did try to find anything in the known defects spreadsheet about this but could find nothing. We are on V12.5.1
-Christopher Cuhel, The 5th Avenue Theatre
Hi Christopher,
We are experiencing the exact same issue, but ours is consistent and not a fluke. I'm curious if you've experienced the same since you posted this, and if you've found a solution for it?
Thanks,
Kristin