Good afternoon all,
Our Managing Director pointed out that, when saving a Fund Activity Report out of Tessitura as a PDF, there was an issue where not all columns are displaying. It cuts off at the "W" in Write-Off.
Oddly, the automatically-emailed Fund Activity Report that gets sent out to us every Monday morning in PDF format does not have this formatting issue.
Has anything changed in the process of saving as PDF which would explain this issue when we manually save versus having the scheduled email?
Thank you,
Brian
I have a hunch as to what might be the issue.
The Fund Activity Report is an Infomaker report, which means that its save-as-PDF capability is dependent upon windows printing services and a GPL tool called Ghostscript. In order to save as PDF, the local user session must have a FILE: printer called "Sybase DataWindow PS" configured with a PostScript driver.
I'll bet that the postscript driver in use by your Tessitura Report Server is different from the one in use by your Managing Director. A PostScript "driver" isn't typically a piece of software so much as a configuration file that indicates the limits of the printer hardware (maximum print area and the like), so it is plausible that a bad choice could artificially limit the PDF output of your infomaker reports.
(P.S. PowerBuilder 2017 has PDF output built-in!)