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What does TESSITURA_SEAT_LOCKING_EXCEPTION mean?

Darrin Katz
$organization

Hi everyone,

I get the TESSITURA_SEAT_LOCKING_EXCEPTION error from several API calls on our website (such as GetCart) and I would like to know what this error is trying to tell me so that I can program the business logic to deal with that situation.

I see that the error states that "This session's cart contains seats that are no longer locked by this session.  The current sessio...", and I'm not sure how to use this information.

Thank you very much for your assistance.

Regards,

Darrin

  • $organization

    I generally see that as a Session timeout - the seats are reserved and held for a specified time period (off the top of my head, I believe you can modify that setting in the web.config file) but if Checkout is not performed or the session extended the seat server will release the seats.

    Our session timeout is set to 15 minutes - we display a message after seats are reserved and you are passed to the cart "You have X:YY minutes to checkout."