• Replies 19 replies
  • Subscribers 338 subscribers
  • Views 428 views
  • Users 0 members are here
Related

Report Server/Scheduled Reports/Email

Michele Keutsch
$organization
Over the past couple of days we've had random scheduled reports not email out. The majority of the scheduled email reports are sending, but there are 1 or 2 that run, but won't email. Any thoughts on what the problem could be? Michele
Parents
  • $organization

    Mee too, made me laugh.  I can hear the realization as you looked at your email.

    Related image

    Thanks Nick!

     

    .

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Dot Krebs
    Sent: Thursday, February 2, 2017 3:40 PM
    To: M. Jane Orosco <jorosco@houstongrandopera.org>
    Subject: RE: [Tessitura Technical Forum] Report Server/Scheduled Reports/Email

     

    This made me laugh, Nick.  Thanks for that. Dot

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Nick Reilingh
    Sent: Thursday, February 02, 2017 4:09 PM
    To: Dot Krebs <dkrebs@actorstheatre.org>
    Subject: Re: [Tessitura Technical Forum] Report Server/Scheduled Reports/Email

     

    OOH OOH I KNOW THIS!

    (Sorry, I didn't see your post about schedule timings before my last reply.)

    I think I had the same problem once about storage lag and timeouts. It's a T_DEFAULTS setting: EMAIL_REPORT_FILE_TIMEOUT. I have mine set to 10 (seconds).

    From: Michele Keutsch <bounce-michelekeutsch5100@tessituranetwork.com>
    Sent: 2/2/2017 3:32:07 PM

    I think we may have figured out how it's happening but not how to fix it... The report server, immediately after creating the file attempts to email the report and fails (thinking the file does not exist) due to some kind of millisecond time lag on the shared network storage. Perhaps because the shared storage is busy with the other load and is just not showing the pdf in the file directory fast enough. Does anyone know if there are settings we can alter to set a lag between creating the report file and attempt to email?




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Reply
  • $organization

    Mee too, made me laugh.  I can hear the realization as you looked at your email.

    Related image

    Thanks Nick!

     

    .

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Dot Krebs
    Sent: Thursday, February 2, 2017 3:40 PM
    To: M. Jane Orosco <jorosco@houstongrandopera.org>
    Subject: RE: [Tessitura Technical Forum] Report Server/Scheduled Reports/Email

     

    This made me laugh, Nick.  Thanks for that. Dot

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Nick Reilingh
    Sent: Thursday, February 02, 2017 4:09 PM
    To: Dot Krebs <dkrebs@actorstheatre.org>
    Subject: Re: [Tessitura Technical Forum] Report Server/Scheduled Reports/Email

     

    OOH OOH I KNOW THIS!

    (Sorry, I didn't see your post about schedule timings before my last reply.)

    I think I had the same problem once about storage lag and timeouts. It's a T_DEFAULTS setting: EMAIL_REPORT_FILE_TIMEOUT. I have mine set to 10 (seconds).

    From: Michele Keutsch <bounce-michelekeutsch5100@tessituranetwork.com>
    Sent: 2/2/2017 3:32:07 PM

    I think we may have figured out how it's happening but not how to fix it... The report server, immediately after creating the file attempts to email the report and fails (thinking the file does not exist) due to some kind of millisecond time lag on the shared network storage. Perhaps because the shared storage is busy with the other load and is just not showing the pdf in the file directory fast enough. Does anyone know if there are settings we can alter to set a lag between creating the report file and attempt to email?




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Children
No Data