Report Server/Scheduled Reports/Email

Michele Keutsch $organization over 9 years ago

Over the past couple of days we've had random scheduled reports not email out. The majority of the scheduled email reports are sending, but there are 1 or 2 that run, but won't email. Any thoughts on what the problem could be? Michele

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Aileen Duffy-Brown $organization over 9 years ago

When this has happened to us, the report server application was not launched on the server (like after a reboot). It needs to remain logged in and locked with the application running.

Hope this helps!

From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Michele Keutsch
Sent: Thursday, February 02, 2017 12:09 PM
To: Aileen Duffy-Brown <aileen@mos.org>
Subject: [Tessitura Technical Forum] Report Server/Scheduled Reports/Email

Over the past couple of days we've had random scheduled reports not email out. The majority of the scheduled email reports are sending, but there are 1 or 2 that run, but won't email. Any thoughts on what the problem could be? Michele

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Aileen Duffy-Brown $organization over 9 years ago

When this has happened to us, the report server application was not launched on the server (like after a reboot). It needs to remain logged in and locked with the application running.

Hope this helps!

From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Michele Keutsch
Sent: Thursday, February 02, 2017 12:09 PM
To: Aileen Duffy-Brown <aileen@mos.org>
Subject: [Tessitura Technical Forum] Report Server/Scheduled Reports/Email

Over the past couple of days we've had random scheduled reports not email out. The majority of the scheduled email reports are sending, but there are 1 or 2 that run, but won't email. Any thoughts on what the problem could be? Michele

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
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Michele Keutsch $organization over 9 years ago in reply to Aileen Duffy-Brown

Aileen, In that case, it would be all emailed reports, not just random ones.
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Former Member $organization over 9 years ago in reply to Michele Keutsch

Hi Michelle, Try not to schedule multiple reports at the same time or very close to each other, especially if they require long run times. This was RAMP's recommendation to us. I hope this helps! Ahmet Unal, IS Manager UMSL/Touhill PAC
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Michele Keutsch $organization over 9 years ago in reply to Former Member

Ahmet, Yes, we have always made sure to schedule them enough apart and these are reports we've had scheduled for quite a while that just didn't send.
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Former Member $organization over 9 years ago in reply to Michele Keutsch

I believe Gawain mentioned this also. Is it possible that your e-mail service provider suppressed the e-mail addresses of the report recipient for some reason or report recipient's e-mail service provider blacklisted your mail server? The latter happens more often with small service providers without sophisticated spam filters when your e-mail service provider is not duly authorized. We experienced this problem. All recipients received one of our reports, except for one outside client. We used client's personal e-mail address and the report e-mailed successfully. So, the question is whether your problem is with the e-mail address or the scheduled report process.
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Michele Keutsch $organization over 9 years ago in reply to Former Member

Thanks Ahmet, but again I don't think that's it either because no one in the email recipients received the email and they are all internal email addresses, but those same people did receive other email reports in the same day.
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