Hello all.
I am having a problem setting up our scanners. We are live on Tessitura, but not yet using our scanners. I am in the process of testing them using our Test system. Here's the problem and description of the scenario:
Problem 1 - Error message returned is "Ticket is for another performance"
Problem 2 - If I am able to get past Problem 1, the entry points are not working. I have double and triple checked to make sure the right scanners are scanning the right ticket, but the error message returned is something to the effect of "patron must enter at <section>".
Since I'm testing - I am using a future performance, BUT I have the performance set for doors to open earlier today. In LTR_NSCAN_DEFAULTS the "use performance door times" is set to YES, and the "use zone door times" is set to NO.
I have checked the times on the scanner devices and made sure those are reflecting today's date.
I have checked all wireless settings and these devices are connecting to the correct profile.
Important to note - each scan IS returning constituent information and seating information, so they are communicating with Tessitura.
What am I missing? Help. We're trying to go live with scanning next month. <sigh> Thanks!
Christy Warren
TPAC, Nashville, TN
Well now we have found a mistake in the most current version of the document. I forgot to update the N-Scan version number on the document. My apologies. The doc was updated for v5.0. And the version I’m running is 5.20 (I just checked this time). I know that there were a few things fixed between 5.1 and 5.2 , so perhaps this was one of them.
Have you tried inactivating or deleting the entry points in LTR_NSCAN_ENTRANCE table and then removing the entry points from the units? I believe that should let you by pass this issue for now.
I know that David Judd is in contact with you directly now so I’ll let him take it from here. For anyone else listening in, I’ll be sure we post the resolution later.
Kevin Sheehan
Documentation & Learning Resources Specialist
Tessitura Network
1 888 643 5778 ext 329 Office
ksheehan@tessituranetwork.com