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NScan Configuration Problem

Christy Warren
$organization

Hello all. 

I am having a problem setting up our scanners.  We are live on Tessitura, but not yet using our scanners.  I am in the process of testing them using our Test system.  Here's the problem and description of the scenario:

Problem 1 - Error message returned is "Ticket is for another performance"

Problem 2 - If I am able to get past Problem 1, the entry points are not working.  I have double and triple checked to make sure the right scanners are scanning the right ticket, but the error message returned is something to the effect of "patron must enter at <section>".

Since I'm testing - I am using a future performance, BUT I have the performance set for doors to open earlier today.  In LTR_NSCAN_DEFAULTS the "use performance door times" is set to YES, and the "use zone door times" is set to NO. 

I have checked the times on the scanner devices and made sure those are reflecting today's date.

I have checked all wireless settings and these devices are connecting to the correct profile.

Important to note - each scan IS returning constituent information and seating information, so they are communicating with Tessitura.

What am I missing?  Help.  We're trying to go live with scanning next month.  <sigh>  Thanks!

Christy Warren

TPAC, Nashville, TN

Parents
  • $organization

    Christy…..I might be able to help with Problem 1, as we experienced the same thing last season.  The problem had to do with our barcode.  In the ticket design, we didn’t have enough characters assigned for the length of our ticket number so when the code was scanned, it was truncating the ticket number/bar code – which belonged to a long ago performance and ticket.  This might be the same situation for you.

     

    Teresa  

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Christy Warren
    Sent: Tuesday, January 05, 2010 4:17 PM
    To: Teresa Dean
    Subject: [Tessitura Technical Forum] NScan Configuration Problem

     

    Hello all. 

    I am having a problem setting up our scanners.  We are live on Tessitura, but not yet using our scanners.  I am in the process of testing them using our Test system.  Here's the problem and description of the scenario:

    Problem 1 - Error message returned is "Ticket is for another performance"

    Problem 2 - If I am able to get past Problem 1, the entry points are not working.  I have double and triple checked to make sure the right scanners are scanning the right ticket, but the error message returned is something to the effect of "patron must enter at <section>".

    Since I'm testing - I am using a future performance, BUT I have the performance set for doors to open earlier today.  In LTR_NSCAN_DEFAULTS the "use performance door times" is set to YES, and the "use zone door times" is set to NO. 

    I have checked the times on the scanner devices and made sure those are reflecting today's date.

    I have checked all wireless settings and these devices are connecting to the correct profile.

    Important to note - each scan IS returning constituent information and seating information, so they are communicating with Tessitura.

    What am I missing?  Help.  We're trying to go live with scanning next month.  <sigh>  Thanks!

    Christy Warren

    TPAC, Nashville, TN




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization in reply to Teresa Dean
    1024x768 Clean false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4

    Thank you Teresa.  I just check that, and it appears fine.  I increased the length (again, in Test) just to be sure, and it’s gathering the same amount of characters.  Thanks, though.  Any other ideas from the group?

     

    Christy

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Teresa Dean
    Sent: Tuesday, January 05, 2010 4:32 PM
    To: Christy Warren
    Subject: RE: [Tessitura Technical Forum] NScan Configuration Problem

     

    Christy…..I might be able to help with Problem 1, as we experienced the same thing last season.  The problem had to do with our barcode.  In the ticket design, we didn’t have enough characters assigned for the length of our ticket number so when the code was scanned, it was truncating the ticket number/bar code – which belonged to a long ago performance and ticket.  This might be the same situation for you.

     

    Teresa  

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Christy Warren
    Sent: Tuesday, January 05, 2010 4:17 PM
    To: Teresa Dean
    Subject: [Tessitura Technical Forum] NScan Configuration Problem

     

    Hello all. 

    I am having a problem setting up our scanners.  We are live on Tessitura, but not yet using our scanners.  I am in the process of testing them using our Test system.  Here's the problem and description of the scenario:

    Problem 1 - Error message returned is "Ticket is for another performance"

    Problem 2 - If I am able to get past Problem 1, the entry points are not working.  I have double and triple checked to make sure the right scanners are scanning the right ticket, but the error message returned is something to the effect of "patron must enter at <section>".

    Since I'm testing - I am using a future performance, BUT I have the performance set for doors to open earlier today.  In LTR_NSCAN_DEFAULTS the "use performance door times" is set to YES, and the "use zone door times" is set to NO. 

    I have checked the times on the scanner devices and made sure those are reflecting today's date.

    I have checked all wireless settings and these devices are connecting to the correct profile.

    Important to note - each scan IS returning constituent information and seating information, so they are communicating with Tessitura.

    What am I missing?  Help.  We're trying to go live with scanning next month.  <sigh>  Thanks!

    Christy Warren

    TPAC, Nashville, TN




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Reply
  • $organization in reply to Teresa Dean
    1024x768 Clean false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4

    Thank you Teresa.  I just check that, and it appears fine.  I increased the length (again, in Test) just to be sure, and it’s gathering the same amount of characters.  Thanks, though.  Any other ideas from the group?

     

    Christy

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Teresa Dean
    Sent: Tuesday, January 05, 2010 4:32 PM
    To: Christy Warren
    Subject: RE: [Tessitura Technical Forum] NScan Configuration Problem

     

    Christy…..I might be able to help with Problem 1, as we experienced the same thing last season.  The problem had to do with our barcode.  In the ticket design, we didn’t have enough characters assigned for the length of our ticket number so when the code was scanned, it was truncating the ticket number/bar code – which belonged to a long ago performance and ticket.  This might be the same situation for you.

     

    Teresa  

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Christy Warren
    Sent: Tuesday, January 05, 2010 4:17 PM
    To: Teresa Dean
    Subject: [Tessitura Technical Forum] NScan Configuration Problem

     

    Hello all. 

    I am having a problem setting up our scanners.  We are live on Tessitura, but not yet using our scanners.  I am in the process of testing them using our Test system.  Here's the problem and description of the scenario:

    Problem 1 - Error message returned is "Ticket is for another performance"

    Problem 2 - If I am able to get past Problem 1, the entry points are not working.  I have double and triple checked to make sure the right scanners are scanning the right ticket, but the error message returned is something to the effect of "patron must enter at <section>".

    Since I'm testing - I am using a future performance, BUT I have the performance set for doors to open earlier today.  In LTR_NSCAN_DEFAULTS the "use performance door times" is set to YES, and the "use zone door times" is set to NO. 

    I have checked the times on the scanner devices and made sure those are reflecting today's date.

    I have checked all wireless settings and these devices are connecting to the correct profile.

    Important to note - each scan IS returning constituent information and seating information, so they are communicating with Tessitura.

    What am I missing?  Help.  We're trying to go live with scanning next month.  <sigh>  Thanks!

    Christy Warren

    TPAC, Nashville, TN




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Children
  • $organization in reply to Christy Warren

    What are you using for specifying the performance you are testing. If it is Facility it will check for a show on the date that you are using the scanner, so any future tickets will come back with a "Ticket for another performance" message. I would use the perf no instead of facility, this will mean that the scanner will use the show on that date, and you shoudn't get that message; if it isn't this then I have no idea!

    Caryl

  • $organization in reply to Caryl Jones
    1024x768 Clean false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4

    Thank you Caryl – that was exactly the problem.  Now I can start working on problem #2, which is obviously something I’m doing wrong in setup.  My entry points don’t seem to be working correctly.  I should be able to figure that out now, however, because I can actually get past the “wrong performance” message.  Thanks!

     

    Christy

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Caryl Jones
    Sent: Wednesday, January 06, 2010 4:47 AM
    To: Christy Warren
    Subject: Re: [Tessitura Technical Forum] RE: NScan Configuration Problem

     

    What are you using for specifying the performance you are testing. If it is Facility it will check for a show on the date that you are using the scanner, so any future tickets will come back with a "Ticket for another performance" message. I would use the perf no instead of facility, this will mean that the scanner will use the show on that date, and you shoudn't get that message; if it isn't this then I have no idea!

    Caryl

    From: Christy Warren <bounce-christywarren5079@tessituranetwork.com>
    Sent: 1/5/2010 4:48:34 PM

    1024x768 Clean false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4

    Thank you Teresa.  I just check that, and it appears fine.  I increased the length (again, in Test) just to be sure, and it’s gathering the same amount of characters.  Thanks, though.  Any other ideas from the group?

     

    Christy

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Teresa Dean
    Sent: Tuesday, January 05, 2010 4:32 PM
    To: Christy Warren
    Subject: RE: [Tessitura Technical Forum] NScan Configuration Problem

     

    Christy…..I might be able to help with Problem 1, as we experienced the same thing last season.  The problem had to do with our barcode.  In the ticket design, we didn’t have enough characters assigned for the length of our ticket number so when the code was scanned, it was truncating the ticket number/bar code – which belonged to a long ago performance and ticket.  This might be the same situation for you.

     

    Teresa  

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Christy Warren
    Sent: Tuesday, January 05, 2010 4:17 PM
    To: Teresa Dean
    Subject: [Tessitura Technical Forum] NScan Configuration Problem

     

    Hello all. 

    I am having a problem setting up our scanners.  We are live on Tessitura, but not yet using our scanners.  I am in the process of testing them using our Test system.  Here's the problem and description of the scenario:

    Problem 1 - Error message returned is "Ticket is for another performance"

    Problem 2 - If I am able to get past Problem 1, the entry points are not working.  I have double and triple checked to make sure the right scanners are scanning the right ticket, but the error message returned is something to the effect of "patron must enter at <section>".

    Since I'm testing - I am using a future performance, BUT I have the performance set for doors to open earlier today.  In LTR_NSCAN_DEFAULTS the "use performance door times" is set to YES, and the "use zone door times" is set to NO. 

    I have checked the times on the scanner devices and made sure those are reflecting today's date.

    I have checked all wireless settings and these devices are connecting to the correct profile.

    Important to note - each scan IS returning constituent information and seating information, so they are communicating with Tessitura.

    What am I missing?  Help.  We're trying to go live with scanning next month.  <sigh>  Thanks!

    Christy Warren

    TPAC, Nashville, TN




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!