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Hyperlinks in Forgot Login Email

Gemma Hall
$organization

Hello, 

We are trying to add some additional text into the Forgot Login email that is sent from  the Logins tab in Tessitura (we're on v12.5) and wish to include a hyperlink within that text. I've added it into the template as I would normally enter it in any of the confirmation email templates, but the hyperlink does not working. When I send the Forgot Login email, the email is including all the tags so instead of showing 

Click here

Its showing 

click <a href="https://tickets.glyndebourne.com/account/forgottenpassword">here</a> 

Have I missed something obvious? If I put that bit of code into another confirmation email, it works fine and if I pull a bit of code out of another confirmation email and put it into the Forgot Login email, it breaks so it seems to be something to do with the file itself. 

Any ideas?

Thanks
Gemma 

 

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  • $organization

    IIRC your template's file name needs to end with "_html.aspx" for the correct MIME type to be set to enable HTML email.

    From the docs–

    D Object – The file name of the InfoMaker form. The D Object should be the name of the object in the pbl file, with no file extension.

    NOTE: The pbl files referenced are specified in the local_library_list entry in the T_DEFAULTS table.

    If the entry is for emails, enter the filename for the template, minus any extensions, e.g. Order_Confirmations. If you have an HTML and a plain text template, only one entry is required. For the filename, enter only the base name, such as Order_Confirmation. When searching for template files the Web API will first look for format-specific templates with the base name followed by either _html.aspx or _text.aspx. If neither format is found, it then looks for the name followed by “.aspx”. If found, this template is assumed to be HTML.

    For example, if the file name is Order_Confirmations, the API will first look for Order_Confirmation_html.aspx and Order_Confirmations_text.aspx. If either file is found, the email is built using those templates. When both are present, the email will be a multi-part message. If neither file is found, it will then look for Order_Confirmations.aspx. If this file is found, the email is built using this template and sent as an HTML email.

Reply
  • $organization

    IIRC your template's file name needs to end with "_html.aspx" for the correct MIME type to be set to enable HTML email.

    From the docs–

    D Object – The file name of the InfoMaker form. The D Object should be the name of the object in the pbl file, with no file extension.

    NOTE: The pbl files referenced are specified in the local_library_list entry in the T_DEFAULTS table.

    If the entry is for emails, enter the filename for the template, minus any extensions, e.g. Order_Confirmations. If you have an HTML and a plain text template, only one entry is required. For the filename, enter only the base name, such as Order_Confirmation. When searching for template files the Web API will first look for format-specific templates with the base name followed by either _html.aspx or _text.aspx. If neither format is found, it then looks for the name followed by “.aspx”. If found, this template is assumed to be HTML.

    For example, if the file name is Order_Confirmations, the API will first look for Order_Confirmation_html.aspx and Order_Confirmations_text.aspx. If either file is found, the email is built using those templates. When both are present, the email will be a multi-part message. If neither file is found, it will then look for Order_Confirmations.aspx. If this file is found, the email is built using this template and sent as an HTML email.

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