Hello everyone,
We're having a little trouble updating attributes recently. I went through and updated every new/returning season ticket subscriber's attributes to make sure it appears under their name on the main ticketing screen throughout the remainder of the next season. This was a lengthy process, and took quite some time.Now, to my horror the next week, I discovered that these updates didn't "take."
Example being: I changed every SUB constituent attribute and extended them to 12/31/2017. BUT when I returned to all of these, they had reverted to saying SUB through 12/31/2016.
I did a little experiment yesterday - Save the attribute with the save icon vs save by hitting the x in the right hand corner and saying "yes" to saving changes. I figured maybe only one of them worked. Interestingly this morning BOTH worked, and all my changes seem to have remained despite closing tessi and batching out.
I've tested a lot of things - maybe I accidentally made the changes in Test mode (nope, the changes don't appear to be present in test mode either, and I know for a fact at one point making changes I was live). Canceling out of orders vs hitting "done" out of orders (makes no difference)So here's the thing: I want to get these things updated and I need to do it before the end of the year, but I would hate to spend more time manually updating something that won't stick. Does anyone have similar experiences or know what could have gone wrong so I can be guaranteed not to repeat my work?
Thanks everyone!
Tyler:
Is it possible that your organization has a scheduled job that runs the Manage Attributes utility to add/update the SUB attribute with a date of 12/31/2016? With the parameters set correctly, a job like that would easily undo all your hard work overnight.
You can check scheduled jobs from within the application by going to the Tools > Maintain Report/Utility Schedules menu. If you find a job that looks like it’s running Manage Attributes, you can click Parameters to see what it’s set to do.
Just took a look and it doesn't seem like I can see anything scheduled to do that.
Few other quick things: I was saying attributes, I meant constituencies (got mixed up, constituencies in under the attributes tab, it's still early in the morning on the west coast) - Sorry!
I also don't have full administrator privileges, so maybe I just can't see the scheduled plan?
Lastly, is this the kind of data that could've gotten messed up due to the DDoS attack last week? I know I'm kind of grasping at straws.
Thanks for your help!
Unknown said: Just took a look and it doesn't seem like I can see anything scheduled to do that. Few other quick things: I was saying attributes, I meant constituencies (got mixed up, constituencies in under the attributes tab, it's still early in the morning on the west coast) - Sorry! I also don't have full administrator privileges, so maybe I just can't see the scheduled plan?
There's a similar utility for Constituencies. I'd ask your administrator. I'd also ask about:
All of these update Constituencies at our organization.
Unknown said: Lastly, is this the kind of data that could've gotten messed up due to the DDoS attack last week? I know I'm kind of grasping at straws.
No.