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Attachment not saving to Step

Leslie McKinley
$organization

I first posted to Development Forum in January -- and did learn at least one other site is having this problem.   Our problem is getting worse so hoping maybe someone has found the solution?!

 

 

This is the kind of problem I hate because i can't find anything solid to correct.  What we have is the failure for certain documents (PDF or DOC) to save to a Step.  We have been able to get other documents to attach BUT not the right one.   It is not the size, or characters in the name.  I've saved the PDF to an earlier version of WORD but still nothing seems to work.

We have been able to attach documents to other Plan Steps in other records.  

Any ideas?

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  • $organization

    We had a similar problem and were able to solve it with assistance from the fine TASK folks.  In the end we had to re-configuring the max text repl size.  See link below for more information.

     

    https://msdn.microsoft.com/en-us/library/ms179573.aspx

     

    Hope this helps and good luck!

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Leslie McKinley
    Sent: Wednesday, October 05, 2016 3:32 PM
    To: Aileen Duffy <aileen@mos.org>
    Subject: [Tessitura Technical Forum] Attachment not saving to Step

     

    I first posted to Development Forum in January -- and did learn at least one other site is having this problem.   Our problem is getting worse so hoping maybe someone has found the solution?!

     

     

    This is the kind of problem I hate because i can't find anything solid to correct.  What we have is the failure for certain documents (PDF or DOC) to save to a Step.  We have been able to get other documents to attach BUT not the right one.   It is not the size, or characters in the name.  I've saved the PDF to an earlier version of WORD but still nothing seems to work.

    We have been able to attach documents to other Plan Steps in other records.  

    Any ideas?




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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  • $organization

    We had a similar problem and were able to solve it with assistance from the fine TASK folks.  In the end we had to re-configuring the max text repl size.  See link below for more information.

     

    https://msdn.microsoft.com/en-us/library/ms179573.aspx

     

    Hope this helps and good luck!

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Leslie McKinley
    Sent: Wednesday, October 05, 2016 3:32 PM
    To: Aileen Duffy <aileen@mos.org>
    Subject: [Tessitura Technical Forum] Attachment not saving to Step

     

    I first posted to Development Forum in January -- and did learn at least one other site is having this problem.   Our problem is getting worse so hoping maybe someone has found the solution?!

     

     

    This is the kind of problem I hate because i can't find anything solid to correct.  What we have is the failure for certain documents (PDF or DOC) to save to a Step.  We have been able to get other documents to attach BUT not the right one.   It is not the size, or characters in the name.  I've saved the PDF to an earlier version of WORD but still nothing seems to work.

    We have been able to attach documents to other Plan Steps in other records.  

    Any ideas?




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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