I first posted to Development Forum in January -- and did learn at least one other site is having this problem. Our problem is getting worse so hoping maybe someone has found the solution?!
This is the kind of problem I hate because i can't find anything solid to correct. What we have is the failure for certain documents (PDF or DOC) to save to a Step. We have been able to get other documents to attach BUT not the right one. It is not the size, or characters in the name. I've saved the PDF to an earlier version of WORD but still nothing seems to work.
We have been able to attach documents to other Plan Steps in other records.
Any ideas?
Hi Leslie,
It would be best if you could submit a TASK ticket regarding this issue. We have seen instances with issues attaching documents when accessing files across a network connection versus a local file on a workstation. This is usually related to slow network connectivity. Terminal server connections could also be a factor. We have also seen issues with special characters within a document or document names, including emojis. In order to troubleshoot this with you it would be best to contact Support through TASK.
Karen