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Using Smartphones for Barcode Scanning?

Annette Grieshaber
$organization

In addition to working at the San Diego Symphony, I'm also a grad. student right now, and I've recently taken on a research project involving using Smartphones to display scannable barcodes, rather than having printed tickets.  I seem to remember someone in one of our general sessions at the conference last year mentioning that Cisco was working on this kind of technology?  Can anyone point me in the right direction or give me any direction with regards to places to look for more information?  I appreciate it!

-Annette Grieshaber

Group Sales Coordinator, San Diego Symphony

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  • $organization

    We just tried that in a test environment.  It was what we expected, the red-laser type scanners just got a blank signal from bouncing off the glass of the iPhone surface. 

    I think the only way to scan these devices will be with some kind of passive scanner.

  • Former Member
    Former Member $organization in reply to Mark Wladika

    When we launched our online ticketing system last year here at the Science Museum of Minnesota, a couple of us in marketing testing a PDF barcode with an iPhone and it worked! We were excited about that. So we have experience that it does work. We use N-Scan scanners.

    Eric Mueller
    Electronic Marketing Coordinator / Web Designer
    Science Museum of Minnesota

  • $organization in reply to Former Member
    This is great, though!  At least there are organizations like yours, Mark and Eric, out there who are trying to use this kind of technology!
     
    But I was wondering if any of you out there could let me know who you're working with to develop this technology?  Or technically, how you're integrating it with Tessitura or any other ticketing systems?  The focus of the research I'm doing is on the Networked Digital Industry, and how digital technologies are becoming more interrelated, and specifically how live event experiences are being affected by digital technologies, and even more specifically, how e-mail and web promotions can be affected by scanner technology and how smartphones can help to give more data back to an organization and the customer. Organizations could potentially get admissions data instantly (which is where the barcodes come in, and is what we're all currently trying to get up to speed on with Tess) as well as give the customer an enhanced experience by making concert downloads available to them or extra information once they're at a venue.  For example, in a museum with smartcode scan-enabled ticket scanners, customers who had their smartphones scanned upon entry could potentially also be sent exhibit or tour information on their phone.
     
    So, I guess what I'm looking for are people's wish lists as far as what they'd like to be able to do with this kind of smartphone scanner technology, as well as the steps you all have taken so far to get there and who you're working with.
     
    Thank you very much for your help, and please feel free to contact me directly at the San Diego Symphony if that's more convenient!
     
    Best,
    Annette Grieshaber
    Group Sales Coordinator
    San Diego Symphony
    1245 7th Avenue
    San Diego, CA 92101
    (619) 236-5403
    (619) 231-0935 (fax)
  • $organization in reply to Former Member
    This is great, though!  At least there are organizations like yours, Mark and Eric, out there who are trying to use this kind of technology!
     
    But I was wondering if any of you out there could let me know who you're working with to develop this technology?  Or technically, how you're integrating it with Tessitura or any other ticketing systems?  The focus of the research I'm doing is on the Networked Digital Industry, and how digital technologies are becoming more interrelated, and specifically how live event experiences are being affected by digital technologies, and even more specifically, how e-mail and web promotions can be affected by scanner technology and how smartphones can help to give more data back to an organization and the customer. Organizations could potentially get admissions data instantly (which is where the barcodes come in, and is what we're all currently trying to get up to speed on with Tess) as well as give the customer an enhanced experience by making concert downloads available to them or extra information once they're at a venue.  For example, in a museum with smartcode scan-enabled ticket scanners, customers who had their smartphones scanned upon entry could potentially also be sent exhibit or tour information on their phone.
     
    So, I guess what I'm looking for are people's wish lists as far as what they'd like to be able to do with this kind of smartphone scanner technology, as well as the steps you all have taken so far to get there and who you're working with.
     
    Thank you very much for your help, and please feel free to contact me directly at the San Diego Symphony if that's more convenient!
     
    Best,
    Annette Grieshaber
    Group Sales Coordinator
    San Diego Symphony
    1245 7th Avenue
    San Diego, CA 92101
    (619) 236-5403
    (619) 231-0935 (fax)
     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Eric Mueller
    Sent: Monday, April 13, 2009 1:30 PM
    To: Annette Grieshaber
    Subject: Re: [Tessitura Technical Forum] Using Smartphones for Barcode Scanning?

    When we launched our online ticketing system last year here at the Science Museum of Minnesota, a couple of us in marketing testing a PDF barcode with an iPhone and it worked! We were excited about that. So we have experience that it does work. We use N-Scan scanners.

    Eric Mueller
    Electronic Marketing Coordinator / Web Designer
    Science Museum of Minnesota

    From: Mark Wladika <bounce-markwladika8458@tessituranetwork.com>
    Sent: 4/10/2009 7:29:57 PM

    We just tried that in a test environment.  It was what we expected, the red-laser type scanners just got a blank signal from bouncing off the glass of the iPhone surface. 

    I think the only way to scan these devices will be with some kind of passive scanner.




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  • $organization in reply to Annette Grieshaber

    Hi :)

    Have a look at this part of the Network: http://www.tessituranetwork.com/network/Products/Network%20Products%20Services/N-Scan.aspx

    N-Scan is a product allowing Access control using ticket, print-out and smartphone scanning. I gather that the 3-d scanners (the ones that spin around like a shop-till scanner) have no trouble reading barcodes on LED and OLED devices like smartphones / smart-cams, etc.

    There is a very recent webinar on N-Scan which showcases the features of the system and its integration with Tessitura very well, you'll find it here: http://www.tessituranetwork.com/network/Learning/Webinars/Webinars%20Archive/General/Intro%20to%20N-Scan.aspx

    Hope this helps :)

Reply
  • $organization in reply to Annette Grieshaber

    Hi :)

    Have a look at this part of the Network: http://www.tessituranetwork.com/network/Products/Network%20Products%20Services/N-Scan.aspx

    N-Scan is a product allowing Access control using ticket, print-out and smartphone scanning. I gather that the 3-d scanners (the ones that spin around like a shop-till scanner) have no trouble reading barcodes on LED and OLED devices like smartphones / smart-cams, etc.

    There is a very recent webinar on N-Scan which showcases the features of the system and its integration with Tessitura very well, you'll find it here: http://www.tessituranetwork.com/network/Learning/Webinars/Webinars%20Archive/General/Intro%20to%20N-Scan.aspx

    Hope this helps :)

Children
  • Former Member
    Former Member $organization in reply to Michal Obuchowski

    There are some companies that provide a service to deliver barcodes from various sources to mobile devices.  Mobiqa is one that comes to mind.  The tricky part of this is being able to capture and feed them all the information they require to actually deliver to a wide range of potential devices.  It is an evolving market so will likely get more robust over the coming years.

    As for being able to read barcodes from mobile devices, it works as long as you are using a scanner with a 2D reader.  The traditional 1D scanners (the single red line) won't generally work.  This is one of a few reasons to opt for these newer types of scanners when looking at access control.