Hi All,
On our Merge screen, we have two constituents in the Keep ID's column and one in the Delete ID's column all of which are totally unrelated to each other.
I can't remove them. I've tried unscheduling, but it doesn't help.
I've tried adding in another Constituent ID to match the Delete ID to one which is a genuine merge for it, but I get a message saying the Constituent is involved in another merge and should be unscheduled first.
Don't know what else to try. Has anyone else seen this? Is it a thing that has a solution?
Thanks, Debbie
We're on 12.5.1 and have this problem fairly regularly too. It was supposed to have been fixed by a hot fix and RAMP can't recreate it. However, I agree with Ruth's analysis on what causes the issue. I'm always (intentionally) typing in keep and delete ids that aren't the recommended ones.