Merging anomaly

Hi Debbie

Yes we’ve seen this, and have added a process to tidy up these ‘orphans’ each night.  I can send it to you if you wish?

I think it happens when typing in a keep id, which then prompts a suggested delete id, and then I type in an alternative delete id.  The scheduled merge shows only the keep id with no corresponding delete id.  I then do it again and it works.

Thanks

Ruth

From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Debbie Harland
Sent: 06 September 2016 15:47
To: Ruth Harris <ruth.harris@rsc.org.uk>
Subject: [Tessitura Technical Forum] Merging anomaly

Hi All,

On our Merge screen, we have two constituents in the Keep ID's column and one in the Delete ID's column all of which are totally unrelated to each other.

I can't remove them. I've tried unscheduling, but it doesn't help. 

I've tried adding in another Constituent ID to match the Delete ID to one which is a genuine merge for it, but I get a message saying the Constituent is involved in another merge and should be unscheduled first.

Don't know what else to try. Has anyone else seen this? Is it a thing that has a solution?

Thanks, Debbie

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Hi Debbie

Yes we’ve seen this, and have added a process to tidy up these ‘orphans’ each night.  I can send it to you if you wish?

I think it happens when typing in a keep id, which then prompts a suggested delete id, and then I type in an alternative delete id.  The scheduled merge shows only the keep id with no corresponding delete id.  I then do it again and it works.

Thanks

Ruth

From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Debbie Harland
Sent: 06 September 2016 15:47
To: Ruth Harris <ruth.harris@rsc.org.uk>
Subject: [Tessitura Technical Forum] Merging anomaly

Hi All,

On our Merge screen, we have two constituents in the Keep ID's column and one in the Delete ID's column all of which are totally unrelated to each other.

I can't remove them. I've tried unscheduling, but it doesn't help. 

I've tried adding in another Constituent ID to match the Delete ID to one which is a genuine merge for it, but I get a message saying the Constituent is involved in another merge and should be unscheduled first.

Don't know what else to try. Has anyone else seen this? Is it a thing that has a solution?

Thanks, Debbie

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!