Does someone have experience/background in working with a telephony vendor to integrate Tessitura? Looking for any guidance or best practice recommendations.
Ultimately, we can point the telephony vendor to the SOAP/REST APIs, and let them have at it, but I am looking for a better, more concrete example, with the guidance of someone who has been through a similar process.
Thanks.
Unknown said: Does someone have experience/background in working with a telephony vendor to integrate Tessitura? Looking for any guidance or best practice recommendations.
The Australian Ballet did a Shoretel integration several years ago:
http://www.tessituranetwork.com/Community/forums/t/7262.aspx
Shoretel now offers this integration to new customers themselves; we haven't quite signed the dotted line, but are likely to implement this Q4 this year.