We recently decided that we were going to use Tessitura to ticket an upcoming performance (it's a specialty performance and, unfortunately, the rest of our performances are ticketed through ProVenue because of our shared performance space), and we've been having trouble getting our Boca to print anything outside of test tickets when we push the physical test button on the printer.
We're using Windows 7 and at first were having trouble getting the Boca to show up as a Printer at all (it showed up as an "Unspecified" thermal printer device), but we seem to have resolved that and have installed the "Generic/Text Only" driver suggested in Tessitura documentation. However, we can't print a test page through Windows and--even though the Boca shows up in Tessitura (we use RAMP) as a ticket printer--we can't test print from the Ticket Design window or through Ticket Orders.
Literally the only way we can get this Boca to spit out a printed ticket is by pushing the test button on the physical unit, despite everything else appearing on the computer as though the Boca is being recognized and should be appropriately set up to print.
As we're running out of time before we need to make the call to go with an alternate ticket thought or get this figured out, has anybody encountered this kind of scenario before? Would love to get some help or perspective on this.
Thank you!
Hey Brian,
I remember this feeling well. Yeah, no. Bocas do not understand the Windows test page at all.
Let's start by verifying the printer setup in 2x.
In 2X, click connection properties, then the printers tab.
In the Use (first drop down) it should say 2x Universal Printing and MS basic redirection
Redirect printers (drop down) -> specific only
Technically, you are supposed to only check the non-boca printers, but I have seen it work both ways as well as one way and not the other. When it is working correctly, you will see the full name and path of the Boca in the preferences default ticket printer window.
Next thing to try -> In T_Defaults, search for Networked Page Break. If it is set to no, try setting it to Yes.
In the Ticket design window, you should be able to send a test ticket to the boca with test data.
Let me know what you find.
Dot