We've discovered that clicking on the "decline benefits" button on a membership in the history tab doesn't update the table T_ACK_EXT, and therefor the report "Print Acknowlegement letters" still says lists an "N" under Decline Benefits for that record.
Our membership manager is getting a lot of requests to decline benefits on donations that came in through a subscription order and so were processed in a ticketing batch. I know that we can zero out the amount in the ticketing batch, put the dollars on account then add the gift in the contribution editor -- all of which would result in the correct entry in T_ACK_EXT (which, if I understand correctly, is updated when there is a transaction), but it does seem a bit cumbersome, and I'd rather not lose the original contribution date if possible.
Has anyone encountered this, and found some brilliant (or at very least, better than mine) work-around?
Hello Brian,
We had the same problem. Not sure if it was a bug or not. We had JCA consultants update one of the stored procedures to make sure that it worked as intended. I could try and find out more details if you like.
Christian
Hi Christian - thanks for the reply. I'd definitely love to see what updates they made, if you've got that procedure handy.