REST API and getting issues

Couldn't  you just use the Customer Service Issue Tracking report? There is a "create by" filter in there, and you could just choose your web user. That's all we ever do when trying to find web created CSI's.

From: Nich Young <bounce-nichyoung1302@tessituranetwork.com>
Sent: 6/20/2016 11:56:28 PM

Hi,

I am trying to parse all CSI's that are of certain type and are currently open using the REST API. They are written by our website into Tess and I want to programmatically update content in Tessitura based on the contents instead of having staff spend time working through them.

I'm having trouble getting the list of constituents out of the REST API that have an open CSI though.

The CRM/Issues resource only seem to allow me to search by an existing CSI Id or by a constituent.

I can't find a way to suck out a list through the REST API to get the list of consituents that way. I might be missing something obvious.

I can do it with some custom SQL using Custom/Execute but was wondering if anyone had a different bright idea so I could avoid that.

 

Thanks,

Nich

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Couldn't  you just use the Customer Service Issue Tracking report? There is a "create by" filter in there, and you could just choose your web user. That's all we ever do when trying to find web created CSI's.

From: Nich Young <bounce-nichyoung1302@tessituranetwork.com>
Sent: 6/20/2016 11:56:28 PM

Hi,

I am trying to parse all CSI's that are of certain type and are currently open using the REST API. They are written by our website into Tess and I want to programmatically update content in Tessitura based on the contents instead of having staff spend time working through them.

I'm having trouble getting the list of constituents out of the REST API that have an open CSI though.

The CRM/Issues resource only seem to allow me to search by an existing CSI Id or by a constituent.

I can't find a way to suck out a list through the REST API to get the list of consituents that way. I might be missing something obvious.

I can do it with some custom SQL using Custom/Execute but was wondering if anyone had a different bright idea so I could avoid that.

 

Thanks,

Nich

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!