Greetings!
I'm wondering if anyone has had to add sections to an existing facility in the past and has any gotcha's that I should be aware of in doing this.
Here's the situation: our Front of House team has inquired about the addition of some sections to our largest, most used venue in Tessitura. We built the facility back in Tess in 2010 and there is now the need to add more sections (in TR_SECTION) to break up the aisles in which patrons enter. So for example - we have a section called Section 8 and it has all patrons entering through one door. The hope is to have half of the section enter one door and the other half through another door. Since there is only one section built in TR_SECTION, I'm thinking we need to build another section. Has anyone done this? Since we've been using this for years, I'm just trying to think through any cautions that there might be (things in reporting, rollovers, TStats, RMA, etc) before I go ahead and start making changes.
OR better yet, any creative solutions to work around having to add more sections?? Maybe masking on the ticket to include a different door based on seat info?
Thanks for thinking it through with me!
Hi Jenny,
We are encountering a similar situation here where one of our venues requires Doors to be allocated and printed on our tickets. I wondered if you ended up adding the sections to an existing facility and if it was all fine? We have just done rollovers and are selling into the facility for both this year and next year so definitely don't want to compromise any information that is already there!
Cheers,
Rachel
Hey Rachel,
Yes, we did move forward and adding the sections. We did it post-rollover too and so far so good! I ended up submitting a TASK ticket to be sure that I wasn't missing anything. They suggested I make the updates in Test first and to then test reports to be sure it's not changing things in areas you don't want it to. We run our reports on price zones, not sections so it's been fine so far. Hope this helps!
Jenny
Perfect, thank you for coming back to me that definitely helps!