Open Batches at Post Time

We have enabled anyone with rights to post batches (Finance or Ticket Office managers) with the ability to run a report that allows him/her to close the batch. We usually do one post a day, in the morning, pre-dating the post to 11:59 pm the night before. This is so that we can include our web batch in the post. (Prior to live web sales, we posted at the end of the work day.)

We’ve had the issue, a couple of times, where someone has not closed a controlled batch, and it is unable to be closed because it is out of balance. Our batch posters do not know enough about controlled batches to know what to do with them, so I’ve gotten called in to close the batch so that the posting can occur. That’s a training issue with new employees, so is pretty rare.

Lucie

We are beginning to run into problems of users not holding or closing their batches at the end of the workday, then, having to hold the post until the offending batch can be held/closed.  We were wondering how others deal with this problem.

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We have enabled anyone with rights to post batches (Finance or Ticket Office managers) with the ability to run a report that allows him/her to close the batch. We usually do one post a day, in the morning, pre-dating the post to 11:59 pm the night before. This is so that we can include our web batch in the post. (Prior to live web sales, we posted at the end of the work day.)

We’ve had the issue, a couple of times, where someone has not closed a controlled batch, and it is unable to be closed because it is out of balance. Our batch posters do not know enough about controlled batches to know what to do with them, so I’ve gotten called in to close the batch so that the posting can occur. That’s a training issue with new employees, so is pretty rare.

Lucie

We are beginning to run into problems of users not holding or closing their batches at the end of the workday, then, having to hold the post until the offending batch can be held/closed.  We were wondering how others deal with this problem.

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

We have enabled anyone with rights to post batches (Finance or Ticket Office managers) with the ability to run a report that allows him/her to close the batch. We usually do one post a day, in the morning, pre-dating the post to 11:59 pm the night before. This is so that we can include our web batch in the post. (Prior to live web sales, we posted at the end of the work day.)

We’ve had the issue, a couple of times, where someone has not closed a controlled batch, and it is unable to be closed because it is out of balance. Our batch posters do not know enough about controlled batches to know what to do with them, so I’ve gotten called in to close the batch so that the posting can occur. That’s a training issue with new employees, so is pretty rare.

Lucie

We are beginning to run into problems of users not holding or closing their batches at the end of the workday, then, having to hold the post until the offending batch can be held/closed.  We were wondering how others deal with this problem.

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!