Hi all,
I was wondering if anyone has had any experiences with Verint Witness Impact call monitoring / recording suite or any other similar recording system.
I'm interested, in particular, in any experiences with implementing a system that operates strictly within PCI compliance in terms of credit card payment processing. Are you using screen capture and click detection to prevent the system from registering the CC details? Are you using any encryption features as part of the system?
I had a look at the most recent TessNet census, but there was no mention of this there, so any information would be much appreciated.
all the best,
Michal
Hi
I was about to post the same question. We use an Avaya telephone system and are interested if there's a call recording masking system that triggers when the Tessitura payment window opens and closes.
We have been advised by a QSA that it must be automatic; a system that is triggered by the operator is not sufficient.