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Terminal Server Error

Jonathan Zaw
$organization

Hi, 

We have terminal server and would like to run Tessitura on the machine for our Remote users.

I can run both Tessitura live and test environments with Administrator account. But when I start running with domain users I can an error "Windows cannot access the specified device, path or file"

I have checked the security policies and they seems to be fine. 

I ran out of idea. Did anyone experience this sort of issue?

Thanks!
Jonathan 

  • $organization
    Hi, Jonathan:

    We had a similar issue when first setting up our Terminal server,
    and the following Microsoft article helped fix it for us:

    Title: (Can you believe how long the Title is?)

    "You may be unable to run an executable file or a script file from a UNC path when you have Windows Internet Explorer 7 installed on a Windows Server 2003-based computer"

    You can find the fix on Microsoft's site here:

    http://support.microsoft.com/kb/942091

    Hope this works for you too..


    -
    Christine Bremer
    Systems Administrator
    The Science Museum of Minnesota
    651.221.2576
    http://www.smm.org
    --
    -

    ----- "Jonathan Zaw" <bounce-jonathanzaw5684@tessituranetwork.com> wrote:
    |

    Hi, 

    We have terminal server and would like to run Tessitura on the machine for our Remote users.

    I can run both Tessitura live and test environments with Administrator account. But when I start running with domain users I can an error "Windows cannot access the specified device, path or file"

    I have checked the security policies and they seems to be fine. 

    I ran out of idea. Did anyone experience this sort of issue?

    Thanks!
    | Jonathan 

    |

    |
    | --
    | View this message online at: http://www.tessituranetwork.com/COMMUNITY/forums/p/1594/5538.aspx#5538
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  • $organization

    ARe you running into this issue on Windows 2008 or 7? If so, try moving the .ini file to the impresario client folder (or anywhere other than system32)

    Then, make sure that you cange the ini path on the shortcut

    good luck,

  • Former Member
    Former Member $organization in reply to Nathan Campbell
    Hi Jonathan
    Tess requires write permissions to the folder that the ini file lives in - In a temserv environment, you should probably be running an individual ini file for each user somewhere they have access to, anyway, with a different hostname for each, to avoid conflicts based on machine name.
    We use the domain username as a dummy hostname, and put an ini file for each user in a folder in their local application data folder.
    (eg C:\Documents and Settings\kmcswain\Application Data\Impresario\Tessitura.ini)
    ..... Which looks like this:
    -----------------------------------------------
    [sqlca]
    MasterIniFilePath="C:\localstartup\tessitura_master.ini"
    Hostname=kmcswain
     
    [Frame]
    State=Normal
    Width=3661
    Height=2496
    X=183
    Y=266
    [TicketPrinter]
    Default=Test BOCA on SOHKEN
     
    [Security Frame]
    State=Maximized
    [Reports Frame]
    Width=2256
    Height=1802
    X=505
    Y=333
    -----------------------------------------------------------------------------------
    We use a vbscript to start Tess on the term servs, instead of the normal tess batch file.  It creates the user's  ini file on the fly if it doesn't already exist, using a default ini file as a starting point.
     
    ...Like this....
    ------------------------------------------------------
    ' Tessitura_start.vbs
    ' --- Global Declarations ---
     
    Dim oWshShell
    Dim ofso
    Dim file
    Dim username
    Dim sStartupCommand
    Dim oWshNetwork
    dim sLoginName
    dim sTessLogin
    Dim sUserIniLocation
    Dim sUserIniFile
    Dim sBaseIniFile
    Dim sHostname
    Dim oParmFile
    dim strParmFileText
    dim sReplaceText
    '
    Set ofso = CreateObject("Scripting.FileSystemObject")
    Set oWshShell = CreateObject("Wscript.Shell")
    Set oWshNetwork = CreateObject("Wscript.Network")
     
    sLoginName = oWshNetwork.UserName
    sTessLogin = sLoginName
     
    sHostname = "Hostname=" & sTessLogin
    sUserIniLocation = "C:\Documents and Settings\" & sLoginName & "\Application Data\Impresario\"
    sUserIniFile = sUserIniLocation & "Tessitura.ini"
    sBaseIniFile = "C:\localstartup\tessitura.ini"
    sReplaceText = "Hostname=TermServer"
    sStartupCommand = """C:\Program Files\Impresario\Client\Tessitura.exe""" & " " & sUserIniFile
     

    ' 1 check whether the impresario appdata folder exists for this user+
    ' 2 if it doesn't, create it
     
    if not ofso.folderexists(sUserIniLocation) then
    ' wscript.echo ("no folder")
     ofso.createfolder(sUserIniLocation)
    end if
     
    ' 3 check whether the tessitura.ini file is there
    ' 4 if it isn't, then grab a default copy and save it,
     
    if not ofso.fileexists(sUserIniFile) then
     ofso.copyfile sBaseIniFile,sUserIniLocation
    end if
     
    ' 5  put username in as hostname
    set oParmFile = oFSO.openTextFile(sUserIniFile)
    strParmFileText = oParmFile.readall
    oParmFile.close
    strParmFileText = replace(strParmFileText, sReplaceText, sHostname)
    set oParmFile = oFSO.openTextFile(sUserIniFile,2)
    oParmFile.write(strParmFileText)
    oParmFile.close 
     
    ' 6 go to the startup command
     
    oWshShell.run sStartupCommand
     
    Wscript.Quit(0)
    -----------------------------------------------------------------------
     
     

    KEN MCSWAIN BUSINESS SOLUTIONS MANAGER

    KEN.MCSWAIN@SYDNEYOPERAHOUSE.COM

    T+61 2 9250 7876  F+61 2 9251 7821 M+61 418 659 360

     

    SYDNEY OPERA HOUSE BENNELONG POINT

    GPO BOX 4274, SYDNEY NSW 2001, AUSTRALIA

    SYDNEYOPERAHOUSE.COM

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Nathan Campbell
    Sent: Saturday, 5 December 2009 11:08
    To: Ken McSwain
    Subject: Re: [Tessitura Technical Forum] Terminal Server Error

    ARe you running into this issue on Windows 2008 or 7? If so, try moving the .ini file to the impresario client folder (or anywhere other than system32)

    Then, make sure that you cange the ini path on the shortcut

    good luck,

    From: Jonathan Zaw <bounce-jonathanzaw5684@tessituranetwork.com>
    Sent: 12/1/2009 5:24:31 PM

    Hi, 

    We have terminal server and would like to run Tessitura on the machine for our Remote users.

    I can run both Tessitura live and test environments with Administrator account. But when I start running with domain users I can an error "Windows cannot access the specified device, path or file"

    I have checked the security policies and they seems to be fine. 

    I ran out of idea. Did anyone experience this sort of issue?

    Thanks!
    Jonathan 




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  • $organization in reply to Chris (Bremer) Lorenz

    Hi Chris,

    Sorry for my late reply, was meant to reply you earlier.

    Thanks for that, the article help me fix the issue.

    Kind Regards,

    Jonathan 

  • $organization in reply to Former Member

    Hi Ken,

    This is a great help for me. the issue has been resolved. The article that Christine Bremer from The Science Museum of Minnesota direct me to the right path as well. 

    sorry for my very late reply, I was meant to reply your earlier and got caught up with some other problems. 

    Thank so much and kind regards,
    Jonathan