I believe the Reset Operators Passwords form (under Reports) was something that originated in the Shared Reports Workspace of TASK under Public Knowledge Base Solution 290 although I was not here at the time and I'm pretty new to Tessitura.
We have an issue where certain users just don't show up in the dropdown. Does anybody have any experience with this issue, and if so, what user setting might be causing users to just not show up? We could reset the password using Tessitura Security, but the user's supervisor needed to do it off hours and couldn't.
Thanks in advance for any help.
Is their email set up in Security?
When you open Edit User there is a place to put an email, it has to be populated in order for them to appear on the drop down for that utility.
I had this same issue when we started using this and we had new PSRs coming on board.
Thanks Melissa. Yes, the email is set up and it's the correct email address.