Hello!
I'm wondering if anyone has experienced Tessitura becoming non responsive or hanging when doing a large extractions. For example, each time I attempt to do a large extraction of about 27,000 e-mails, the system will either hang and take 30+ minutes to finally resolve or become completely unresponsive. We have a suspicion that it may be lack of local bandwith and we are part of a consortium but the main licensee has no trouble completing the same extraction.
Would love to know anyone's experience and how you solved it.
Many thanks!
We had this issue a while back and with some investigation from support it looked like the issue was the file writing back to the Extraction folder on the T Drive across the network.
We've been on Tessitura since 2004 and we hadn't deleted any files from the Extraction folder. We deleted the really old ones that we would never need. Nobody ever looks at those files after we've sent the mailings anyway so we were able to delete a huge swathe of them.
We also took the opportunity to delete really old Extractions from the Extraction Manager itself. Again we had old Extractions going back to 2004 that we didn't need. We now only keep two years worth in there, and any old ones we know were complicated and will want to copy.
Caryl
Hi Caryl,
Did the cleanup of old extractions provide a significant improvement? I'm the system admin for the consortium that Michelle (original poster) belongs to, and she and I have been struggling with trying to resolve her hanging extractions for months now. I'd be thrilled if this resolved it!
Stacey Voigt Consortium Services Manager Santa Barbara Center for the Performing Arts svoigt@granadasb.org
It did help enormously. We were having to schedule all extractions out of hours and can now run them during office hours.
We did do a lot of work with support at the time to pin point exactly what was going on before we did this. From memory, (it was a long time ago), they did a lot of work to look at times of writing the files across the network before we did anything.
It might be worth opening a ticket just in case.