Hanging During Extractions

We have also created some custom elements that can slow things down a lot.

--Tom Brown
Business Analytics mgr

Brooklyn Academy of Music BAM
Peter J. Sharp Building
30 Lafayette Ave
Brooklyn, NY 11217

www.BAM.org

Tbrown@bam.org
718-724-8135



On Fri, Apr 8, 2016 at 10:09 AM, Beth Varro wrote:
The other thing to check would be whether you have any custom listbuilder elements in the extractions being run. We were having hangs on the "generate counts" step in some extractions; turned out we needed to make an edit to a custom element and that helped move things along.

Beth


________________________________

[http://www.smm.org/signatures/smm.png]

Elizabeth Varro
Director of Membership
evarro@smm.org
(651) 265-9829


National Parks Adventure, now showing at the Science Museum’s William L. McKnight-3M Omnitheater, is a stunning giant screen tour of more than 25 of our nation’s most celebrated parks. Experience Yellowstone, Yosemite, the Everglades, the Grand Canyon, and more as you’ve never experienced them before - on the only screen big enough to reveal their beauty and majesty. Variety magazine wrote that the film, narrated by Robert Redford, is a “stirring celebration of the United States’ true treasures.”
[http://www.smm.org/signatures/parks.jpg]

________________________________
From: "Caryl Jones"
To: evarro@smm.org
Sent: Friday, April 8, 2016 2:41:10 AM
Subject: Re: [Tessitura Technical Forum] Hanging During Extractions

We had this issue a while back and with some investigation from support it looked like the issue was the file writing back to the Extraction folder on the T Drive across the network.

We've been on Tessitura since 2004 and we hadn't deleted any files from the Extraction folder. We deleted the really old ones that we would never need. Nobody ever looks at those files after we've sent the mailings anyway so we were able to delete a huge swathe of them.

We also took the opportunity to delete really old Extractions from the Extraction Manager itself. Again we had old Extractions going back to 2004 that we didn't need. We now only keep two years worth in there, and any old ones we know were complicated and will want to copy.

Caryl
From: Michelle Wiesel
Sent: 4/8/2016 12:17:09 AM

Hello!

I'm wondering if anyone has experienced Tessitura becoming non responsive or hanging when doing a large extractions. For example, each time I attempt to do a large extraction of about 27,000 e-mails, the system will either hang and take 30+ minutes to finally resolve or become completely unresponsive. We have a suspicion that it may be lack of local bandwith and we are part of a consortium but the main licensee has no trouble completing the same extraction.

Would love to know anyone's experience and how you solved it.

Many thanks!





This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
________________________________

Spam
Not spam
Forget previous vote




This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Re: custom elements --

Is it all custom elements, or elements that touch on particular tables, or are structured in certain ways?

This would be good to know not only for helping Michelle troubleshoot, but also for our general consortium knowledgebase.

 

Thanks again everyone!

Re: custom elements --

Is it all custom elements, or elements that touch on particular tables, or are structured in certain ways?

This would be good to know not only for helping Michelle troubleshoot, but also for our general consortium knowledgebase.

 

Thanks again everyone!