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Hanging During Extractions

Michelle Wiesel
$organization

Hello!

I'm wondering if anyone has experienced Tessitura becoming non responsive or hanging when doing a large extractions.  For example, each time I attempt to do a large extraction of about 27,000 e-mails, the system will either hang and take 30+ minutes to finally resolve or become completely unresponsive.  We have a suspicion that it may be lack of local bandwith and we are part of a consortium but the main licensee has no trouble completing the same extraction.

Would love to know anyone's experience and how you solved it.

Many thanks!

 

Parents
  • $organization
    The other thing to check would be whether you have any custom listbuilder elements in the extractions being run. We were having hangs on the "generate counts" step in some extractions; turned out we needed to make an edit to a custom element and that helped move things along.

    Beth




    Elizabeth Varro
    Director of Membership
    (651) 265-9829

    National Parks Adventure, now showing at the Science Museum’s William L. McKnight-3M Omnitheater, is a stunning giant screen tour of more than 25 of our nation’s most celebrated parks. Experience Yellowstone, Yosemite, the Everglades, the Grand Canyon, and more as you’ve never experienced them before - on the only screen big enough to reveal their beauty and majesty. Variety magazine wrote that the film, narrated by Robert Redford, is a “stirring celebration of the United States’ true treasures.”


    From: "Caryl Jones" <bounce-caryljones3976@tessituranetwork.com>
    To: evarro@smm.org
    Sent: Friday, April 8, 2016 2:41:10 AM
    Subject: Re: [Tessitura Technical Forum] Hanging During Extractions

    We had this issue a while back and with some investigation from support it looked like the issue was the file writing back to the Extraction folder on the T Drive across the network.

    We've been on Tessitura since 2004 and we hadn't deleted any files from the Extraction folder. We deleted the really old ones that we would never need. Nobody ever looks at those files after we've sent the mailings anyway so we were able to delete a huge swathe of them.

    We also took the opportunity to delete really old Extractions from the Extraction Manager itself. Again we had old Extractions going back to 2004 that we didn't need. We now only keep two years worth in there, and any old ones we know were complicated and will want to copy.

    Caryl

    From: Michelle Wiesel <bounce-michellewiesel7133@tessituranetwork.com>
    Sent: 4/8/2016 12:17:09 AM

    Hello!

    I'm wondering if anyone has experienced Tessitura becoming non responsive or hanging when doing a large extractions.  For example, each time I attempt to do a large extraction of about 27,000 e-mails, the system will either hang and take 30+ minutes to finally resolve or become completely unresponsive.  We have a suspicion that it may be lack of local bandwith and we are part of a consortium but the main licensee has no trouble completing the same extraction.

    Would love to know anyone's experience and how you solved it.

    Many thanks!

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Reply
  • $organization
    The other thing to check would be whether you have any custom listbuilder elements in the extractions being run. We were having hangs on the "generate counts" step in some extractions; turned out we needed to make an edit to a custom element and that helped move things along.

    Beth




    Elizabeth Varro
    Director of Membership
    (651) 265-9829

    National Parks Adventure, now showing at the Science Museum’s William L. McKnight-3M Omnitheater, is a stunning giant screen tour of more than 25 of our nation’s most celebrated parks. Experience Yellowstone, Yosemite, the Everglades, the Grand Canyon, and more as you’ve never experienced them before - on the only screen big enough to reveal their beauty and majesty. Variety magazine wrote that the film, narrated by Robert Redford, is a “stirring celebration of the United States’ true treasures.”


    From: "Caryl Jones" <bounce-caryljones3976@tessituranetwork.com>
    To: evarro@smm.org
    Sent: Friday, April 8, 2016 2:41:10 AM
    Subject: Re: [Tessitura Technical Forum] Hanging During Extractions

    We had this issue a while back and with some investigation from support it looked like the issue was the file writing back to the Extraction folder on the T Drive across the network.

    We've been on Tessitura since 2004 and we hadn't deleted any files from the Extraction folder. We deleted the really old ones that we would never need. Nobody ever looks at those files after we've sent the mailings anyway so we were able to delete a huge swathe of them.

    We also took the opportunity to delete really old Extractions from the Extraction Manager itself. Again we had old Extractions going back to 2004 that we didn't need. We now only keep two years worth in there, and any old ones we know were complicated and will want to copy.

    Caryl

    From: Michelle Wiesel <bounce-michellewiesel7133@tessituranetwork.com>
    Sent: 4/8/2016 12:17:09 AM

    Hello!

    I'm wondering if anyone has experienced Tessitura becoming non responsive or hanging when doing a large extractions.  For example, each time I attempt to do a large extraction of about 27,000 e-mails, the system will either hang and take 30+ minutes to finally resolve or become completely unresponsive.  We have a suspicion that it may be lack of local bandwith and we are part of a consortium but the main licensee has no trouble completing the same extraction.

    Would love to know anyone's experience and how you solved it.

    Many thanks!

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
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