--Double post to hit the Technical Forum which I thought I clicked the first time.
Greetings!
We are getting ready to launch Print at Home and I'm wondering if anyone has advice on how to restrict the editing of the PDFs that a patron receives. I have been testing myself and the PDF itself comes back Secured. However when I open the PDF in Adobe Acrobat Pro DC, I'm able to click Edit PDF, it asks for a password and I click cancel, then there is a Restrict Editing button that is checked but I can uncheck it and edit any content I want. Anyone else seen this? Any ideas on what I could be missing?
Thanks!
Jenny
Hello Jennifer,
I tested this today and confirmed that you can indeed cancel past the password prompt when attempting to remove security from the PDF in Acrobat Pro. I created a defect for this which will be resolve in the next general release. You are using NScan in conjunction with Print at Home tickets, yes? If so then as long as you are scanning at entry, access should be restricted properly despite what is displayed on the PDF or printout. The sent PDF could be altered any number of ways to display incorrect information and multiple copies created but scanning the barcode with NScan will restrict duplicate entry and access to the incorrect entry points.
Chris
Thanks for submitting that as a defect. Yes, we are using NScan which will catch things at the door, you are right. But where I see it being a problem is if someone edits the row to be Row A when really it should be in Row FF, the ushers doing the seating won't know since the tickets will be scanned at the door instead of as they enter the house. There's a potential for double seating. Hopefully people won't be that crafty...