Accepting Tips And Gratuities Through Tess

I posted this in the Customer Service forum last week, but I'm wondering if this might be a better place for it.

The ESO/Winspear Centre is looking at implementing Tess (specifically QuickSale) for our Front of House and concession sales. I've got some ideas on how we might do this, but I've come across one concern that I'm not sure how to address.

Their current software allows the debit/credit POS to prompt for a tip in addition to the order total and that money is automatically allocated after the payment goes through. However, I'm not sure how to make that work in Tess in the same way. We could ask patrons about a gratuity before they make their payment so that it can be entered manually, but that sounds very awkward. We would much prefer to keep the option in the patron's hands as they are processing the payment through the POS.

Given that we're in Canada (and on 12.5.0) and have to have EMV capabilities, our current POS machines aren't actually hooked up to Tess in any way. So I have no experience with how they communicate. We will be upgrading to 12.5.1 sometime this year, but even then, I'm just not sure how Tess would handle an imbalance between the POS total and the order total.

If we let the patron add the tip after the total has been sent from Tess to the POS, how would Tess deal with the additional money? If it can't handle it easily, would we just have to look at entering the gratuity before the patron can pay?

Do any of you handle tips through Tess? If so, how do you go about it? Any ideas would be much appreciated!

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