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PAHT exception

Kathleen Smith
$organization

Hi everyone,

 I’m fiddling with implementing Print at Home on my test system, and have run into an exception error that I can’t seem to find any documentation on.  It’s “The specified string is not in the form required for an e-mail address.  – FormatException.”   I’m receiving the exception email just fine, the ticket pdf is generating and sitting in the output folder, and the order shows up as TPD in the client.  Does anyone have advice on what I should check, or am I better off opening a support ticket?

Cheers,
Kathleen 

Parents
  • $organization

    I was doing a pah order through the client so order confirmation wouldn’t automatically generate, but your comment has sparked an idea for me.  Thanks!

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of David Vivino
    Sent: Wednesday, November 11, 2015 3:28 PM
    To: Kathleen Smith
    Subject: RE: [Tessitura Technical Forum] PAHT exception

     

    Is the email address who ordered the ticket receiving the pdf attachment?  And how about an order confirmation email?

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Kathleen Smith
    Sent: Wednesday, November 11, 2015 10:03 AM
    To: Vivino, David <dvivino@clevelandorchestra.com>
    Subject: [Tessitura Technical Forum] PAHT exception

     

    Hi everyone,

     I’m fiddling with implementing Print at Home on my test system, and have run into an exception error that I can’t seem to find any documentation on.  It’s “The specified string is not in the form required for an e-mail address.  – FormatException.”   I’m receiving the exception email just fine, the ticket pdf is generating and sitting in the output folder, and the order shows up as TPD in the client.  Does anyone have advice on what I should check, or am I better off opening a support ticket?

    Cheers,
    Kathleen 

Reply
  • $organization

    I was doing a pah order through the client so order confirmation wouldn’t automatically generate, but your comment has sparked an idea for me.  Thanks!

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of David Vivino
    Sent: Wednesday, November 11, 2015 3:28 PM
    To: Kathleen Smith
    Subject: RE: [Tessitura Technical Forum] PAHT exception

     

    Is the email address who ordered the ticket receiving the pdf attachment?  And how about an order confirmation email?

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Kathleen Smith
    Sent: Wednesday, November 11, 2015 10:03 AM
    To: Vivino, David <dvivino@clevelandorchestra.com>
    Subject: [Tessitura Technical Forum] PAHT exception

     

    Hi everyone,

     I’m fiddling with implementing Print at Home on my test system, and have run into an exception error that I can’t seem to find any documentation on.  It’s “The specified string is not in the form required for an e-mail address.  – FormatException.”   I’m receiving the exception email just fine, the ticket pdf is generating and sitting in the output folder, and the order shows up as TPD in the client.  Does anyone have advice on what I should check, or am I better off opening a support ticket?

    Cheers,
    Kathleen 

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