We will be entering a consortium environment next year and I have been looking around for some dead simple helpdesk software. The trouble with any system I come up with is that we will have to train the users to, well, to use it.
Since all the users should already know how to use Tessitura, I was wondering if anyone else had had any success using Tess as a helpdesk/issue log system? I'm guessing it would be based off of ticklers, but I can't quite envision how it would actually work.
I'm afraid I'm with Heather in that, as good as Tess is, I'm not convinced this would be the best way of achieving this - especially considering the raft of HD softwares/solutions available. For us, one of the issues is that not everyone uses Tessitura and also, being a touring organisation, there are periods of time where people are out on the road.
We us ManageEngine Service Desk Plus by AdventNet. It works really well for us in IS and for the end user and it has some very good reporting and asset management functionality.
Hope this helps! Martin
Thanks to everyone for their feedback. Just what I was looking for :)
I will definitely look into the systems mentioned. I know there are literally hundreds of HD apps out there. Your suggestions are much appreciated.