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Saving Tess files w RAMP

Megan Hall
$organization

Hi all,

We are on RAMP and the various paths to save files from Tess are arduous. Is there a way for users to indicate a default location for files to be saved? Currently it's a very nested path of folders that is compounded by slow response.

Thanks,
Megan

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  • $organization
    Hi Debbie,
    Thanks for your message. I want to clarify - after you've saved a report on your network, future saves default to the same location, even days later?

    That is not the case on our system. Sometimes I have that within a session of being logged in, and sometimes the memory is wiped even within one session. Same story with importing lists, though the time window there is much shorter.

    Megan Hall
    Seattle Symphony
    From: Debbie Harland
    Sent: ‎3/‎15/‎2016 4:30 AM
    To: Megan Hall
    Subject: Re: [Tessitura Technical Forum] Saving Tess files w RAMP

    Hi Megan,

    We are also a RAMP site and have the same problem. I've noticed that once a report has been saved to a particular location on our internal network, future runs of the same report will default to the same location. Which makes life a little bit easier, but not for first time runs.

    I don't think there is any way around this as the RAMP server initially sees its own network and only sees your network once it's been taught that it exists. The slowness is probably due to the data coming over your external connection. We've recently had our external connection upgraded and saving reports is better - not perfect, but better.

    Hopefully someone else will offer more useful comments!

    Debbie

    From: Megan Hall <bounce-meganhall6920@tessituranetwork.com>
    Sent: 3/11/2016 7:25:56 PM

    Re-posting in case someone out there has answers!!

    -----

    Hi all,

    We are on RAMP and the various paths to save files from Tess are arduous. Is there a way for users to indicate a default location for files to be saved? Currently it's a very nested path of folders that is compounded by slow response.

    Thanks,
    Megan




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Reply
  • $organization
    Hi Debbie,
    Thanks for your message. I want to clarify - after you've saved a report on your network, future saves default to the same location, even days later?

    That is not the case on our system. Sometimes I have that within a session of being logged in, and sometimes the memory is wiped even within one session. Same story with importing lists, though the time window there is much shorter.

    Megan Hall
    Seattle Symphony
    From: Debbie Harland
    Sent: ‎3/‎15/‎2016 4:30 AM
    To: Megan Hall
    Subject: Re: [Tessitura Technical Forum] Saving Tess files w RAMP

    Hi Megan,

    We are also a RAMP site and have the same problem. I've noticed that once a report has been saved to a particular location on our internal network, future runs of the same report will default to the same location. Which makes life a little bit easier, but not for first time runs.

    I don't think there is any way around this as the RAMP server initially sees its own network and only sees your network once it's been taught that it exists. The slowness is probably due to the data coming over your external connection. We've recently had our external connection upgraded and saving reports is better - not perfect, but better.

    Hopefully someone else will offer more useful comments!

    Debbie

    From: Megan Hall <bounce-meganhall6920@tessituranetwork.com>
    Sent: 3/11/2016 7:25:56 PM

    Re-posting in case someone out there has answers!!

    -----

    Hi all,

    We are on RAMP and the various paths to save files from Tess are arduous. Is there a way for users to indicate a default location for files to be saved? Currently it's a very nested path of folders that is compounded by slow response.

    Thanks,
    Megan




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
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