Good evening!
I am looking for a better way to track employee training. We have a large team of part-time staff, with a lot of comings and goings. I create most our organization-specific training documents, but the actual face-to-face training is usually done by one of several part-time supervisors or veteran employees. It can get complicated to keep track of which employee has been trained on what details by whom.
Does anyone have a system that works well for your team? One that doesn't involve monster spreadsheets?
Thanks,
Jennifer :)
Hi Jennifer,
One other resource that you might want to check out is a website called Process Street:
www.process.st
The site is in its early stages (so they keep adding / changing features on a regular basis), but the idea is that you make templates of checklists. (So for instance, it could be a checklist of training webinars to watch. Or it might be a checklist of the particular steps you need to follow to process a certain type of donation.)
Where it gets brilliant is that you can then assign the checklist template into a very specific checklist for a specific staff member. You can then track how far through the checklist they are and whether they have completed it. There is also the facility for comments on each step, so if they have help, you can chat with them, etc. Then you just archive the list when it's done.
Check it out. You might find it helpful. I've started to use it, not so much for staff training yet, but for documenting yearly processes and complicated CRM jobs (like data preparation for subs mailout!) that are worth documenting.