One of our users is suddenly unable to log on Tessitura and when they try get the error message "The provided resource security token has expired".
The problem appears to be workstation specific, as the user is able to log in to Tess on another computer and when other users log in to her workstation they get the same error message.
Has anyone else encountered this error before?
Sarah
This error is usually due to the workstation date/time not matching that of the server. (This is important for certain types of authentication.)
Double-check the system time -- if possible, sync with a network time server. Make sure also that you are in the correct time zone and date, since I believe it's something like UTC (a global absolute time) that is being checked.