Our artistic director just got a fancy new phone, and for some reason the daily reports that get sent to his email don't function correctly when he opens them on the phone. The pdf will open and show all of the grid lines of the report, but none of the data. When I run the exact same report manually in Tessitura, save it as a pdf and then email it from my computer it appears correctly with all of the data. After having gone round and round with the phone company, we have determined that whatever is generating the pdfs on the report server is older and somehow not compatible with the pdf reader on the phone.
So my question for the ever knowledgeable people of the forum- How would I update the pdf generator on the report server?
Thanks for any help you can offer on this!
Boann
Hi Boann,
Good day.
how about update the pdf reader on the new phone?
I think it is too hard to find a pdf generator, but it will be easier to find a compatible pdf reader if user really want to read reports on a mobile.
have fun.
Ben
Hi,
We have the same issue with Blackberrys, irritatingly all of our executives and programmers use them. We spoke to our supplier and they said that’s it’s because of old pdf software on the server. The only device I have managed to view the reports on is an iPhone…
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Ben Gu Sent: 03 November 2009 23:16 To: Halliday, Gary Subject: Re: [Tessitura Technical Forum] Report server pdf generator
From: Boann Petersen <bounce-boannpetersen5924@tessituranetwork.com> Sent: 11/3/2009 4:03:40 PM
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